Refund Policy

At Good Planet International (“GPI”), every donation directly supports our humanitarian work — including the delivery of hot meals, clean water, emergency relief, healthcare and long-term recovery support to vulnerable communities affected by conflict, poverty and disaster. We take stewardship of your generosity seriously and want to ensure your gift achieves the impact you intended.

This Refund Policy explains the limited circumstances in which a donation may be refunded, how to request a refund, what to expect from the process, and how to cancel a recurring donation. It applies to all donations made through this website, operated by Good Planet International Foundation (UK Registered Charity No. 1199457).

Charitable donations are gifts and, once processed, are committed to programme delivery. In active appeals such as our Gaza Emergency Appeal, donated funds may be deployed to the field — to suppliers, partner kitchens, distribution teams or other operational costs — within hours of receipt. For this reason donations are generally non-refundable once a transaction has completed.

We do, however, recognise that genuine errors occur, and we will consider refund requests in good faith on the grounds set out in Section 3.

We will normally process a refund where one or more of the following applies:

• Duplicate transaction — the same donation was charged more than once due to a technical error.
• Incorrect amount — for example, a typing error resulted in a donation of £500 instead of £50, and the request is made promptly.
• Unauthorised transaction — your card or account was used to make a donation without your permission.
• Failed cancellation of a recurring gift — a recurring donation was charged despite a documented cancellation request.
• Our error — a technical fault on our website or in our processes caused you to be charged unexpectedly or incorrectly.

Refund requests on the grounds above (other than unauthorised transactions) must be made within 14 calendar days of the transaction date. For unauthorised transactions, we will follow the timelines required by your card issuer or bank.

We may, at our discretion, consider refund requests outside these timeframes on a case-by-case basis where there is clear evidence of a genuine error.

To request a refund, please email us at info@goodplanetint.com with the following information:

• The full name on the donation.
• The transaction reference or invoice number (visible on your receipt email).
• The date and amount of the donation.
• The reason for your refund request.
• A contact telephone number (with international dialling code) so we can verify the request if needed.

We aim to respond within five working days and to complete approved refunds within a further ten working days back to your original payment method. The actual time funds appear on your account depends on your card issuer or bank.

If you have set up a recurring (for example, monthly) donation, you may cancel it at any time:

• Through the donor portal using the email address you donated with.
• By emailing info@goodplanetint.com with your full name and the email address used for the donation.

Cancellation prevents future charges. It does not automatically refund payments already taken; however, you may request a refund of the most recent payment under Section 3 if it falls within the eligibility criteria.

If you have made a Gift Aid declaration on a donation that is subsequently refunded, we are required by HM Revenue & Customs to adjust our Gift Aid claim accordingly. By requesting a refund of a donation on which Gift Aid has been claimed, you confirm that we may make this adjustment and that you are responsible for any tax implications on your side.

Where a donation was made in a currency other than pounds sterling, the refund will be issued in the same currency as the original transaction. Exchange-rate movements between the donation date and the refund date are outside our control and are not reimbursable.

Card-network or bank fees deducted by your provider on the original or refund leg are similarly outside our control.

If we are unable to process a refund — for example because the funds have already been deployed to humanitarian delivery — we will let you know promptly and explain our reasoning. At your discretion, you may choose to redirect your donation to another active GPI appeal that aligns with your intent.

If you believe a fraudulent transaction has been made using your card on our site, please contact your card issuer immediately and let us know at info@goodplanetint.com so we can investigate and prevent further activity. We cooperate fully with banks, card networks and law-enforcement authorities in fraud investigations.

This policy does not affect any statutory rights you may have under UK consumer-protection law where those rights apply.

For refund requests, recurring-donation cancellations or any related queries: